Privacy Policy

We only collect information that you voluntarily provide to us through our quote request form, phone calls, or text messages. This may include:

• Full name
• Email address
• Phone number
• Home address and city
• Details about your home (square footage, number of bedrooms and bathrooms, floors)
• Cleaning service preferences and scheduling information
• Any additional notes or special instructions you provide

We respect your privacy and keep our data collection to the minimum necessary. We do not:

• Use tracking cookies or analytics software to monitor your browsing behavior
• Collect usage data such as IP addresses, browser type, or device information
• Use third-party advertising or remarketing tools
• Collect payment card information through our website (payments are handled in person via Cash or Zelle)

The personal information you provide is used solely for the following purposes:

• To prepare and deliver a personalized cleaning quote
• To contact you regarding your quote request via email, phone, or text message
• To schedule and provide our cleaning services
• To send appointment confirmations, reminders, and service updates
• To respond to your questions or requests

We do not sell, trade, rent, or share your personal information with any third parties. Your information stays within OZ Cleaning and is only accessed by our team members who need it to provide your cleaning service.

If you consent to receive text messages from us, the following applies:

• We may send automated text messages regarding your quote, appointment confirmations, reminders, and service updates
• Message frequency varies based on your service schedule
• Message and data rates may apply depending on your carrier
• You may opt out at any time by replying STOP
• Reply HELP for assistance

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy. If you would like us to delete your information, please contact us using the details below.

Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Our website may contain links to third-party websites or services, such as our TikTok page. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to request deletion of your personal information, you can reach us at:

OZ Cleaning Houston Phone: (832) 626-5128 Serving Katy, Sugar Land, Richmond, Cypress and surrounding areas